Table of Contents

▶️How To Reallocate A Customer Payment

Matt Staff Updated by Matt Staff

Inevitably, for one reason or another, a customer payment will be applied to either the wrong customer or the wrong invoice. To reallocate the customer, Aturian provides two methods. First approach is to void the A/R check. Second approach is to debit A/R. The final step is to receive the misapplied payment to the correct invoice/ customer.

1. Void Customer Payment

In the main navigation menu, select the A/R module, and click on "AR Check List".

2. Click on Void Check

Find the customer payment to reverse and select on "Manage" and click on "Void Check".

3. Click on Void

Type a reason for voiding the payment and click on "Void".

4. A/R Debit

In the main navigation menu, select the A/R module, expand "Customer Payment" and click on "Receive Payment".

5. Start a New Session

Select the cash receipts detail and click "Next Step".

6. Select A/R Debit

Select A/R Debit and click on "Next Step"

7. A/R Debit Detail

Enter the A/R debit detail and click "Next Step". If you click on "Apply Now", you will be required to select the invoice to apply the debit to. If this is not checked, then the debit will remain on the customer's account.

8. Follow Subsequent Screens

Select the invoice to debit, click "Next Step" finalize and close the cash receipt.

9. Re-enter Customer Payment

Start a new cash receipt session and enter the customer payment detail. Click "Next Step".

10. Select Cash Receipt

Select cash receipt and select "Next Step".

11. Process Customer Payment

Enter the customer information and customer payment information. Process the customer payment as you normally would. Be sure to close the cash receipt journal.

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