Table of Contents

▶️How To Process A Customer Refund Check

Matt Staff Updated by Matt Staff

To process a customer refund, there are three main steps. First, create a credit memo. Then, process A/P invoice and print a refund check. Finally, process A/R debit.

1. Click on Create Credit Memo

In the main navigation menu, select the invoicing module and click on create credit memo.

2. Select Order Number

Enter the order number to be affected and select the order

3. Process Credit Memo

Select the item to be refunded and save the credit memo. Close the sales journal to post the credit memo successfully.

4. Click on Enter Supplier Invoice

In the main navigation menu, select the A/P module and click on "Enter Supplier Invoice".

5. Process a Non-PO Invoice

Create a new vendor to process customer refunds and select the vendor.

6. Enter Refund Information

Add a new item and enter the amount of refund to process.

7. Account Distribution

Update account distribution to debit an asset account, such as 11900 - Customer Refunds. Save the invoice and close the purchase journal.

8. Click on Pay by Single Check

Process a payment for the customer check

9. Click on Generate Check

Select Manage and click on "Generate Check"

10. Click on Save

Save the check and print the refund check. Close the single check journal.

11. Click on Receive Payment

In the main navigation menu, select customer payment and click on "Receive Payment".

12. Select A/R Debit

Select A/R debit and click "Next Step"

13. Refund Information

Enter customer information, refund amount, description and select G/L Account - 11900 Customer refunds

14. Select A/R Credit

From the "Checks" tab, select the credit memo created in the first step. Click "Next Step" and close the cash receipt journal.

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▶️How To Automate A/R Collections

▶️How To Move A Customer Deposit

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